RewardIQ is committed to protecting your privacy. This policy explains what we collect, how we use it, and your rights.
1. Information We Collect
Information you provide directly
- Email address (required to receive your analysis and reports)
- Business spend data and spending categories (used solely to generate your recommendations)
- Name and contact details (when booking a consultation or completing a pre-call intake)
- Points balances and card information (used only for trip research requests)
Information collected automatically
- Basic usage data (pages visited, time on site) via Cloudflare's infrastructure
- Device and browser type for compatibility purposes
- IP address (retained by Cloudflare per their data processing policies)
2. How We Use Your Information
- To generate and deliver your personalized rewards analysis and PDF report
- To send follow-up recommendations and educational content relevant to your profile
- To schedule and prepare for consultation sessions
- To research award availability for trip planning requests
- To improve our recommendations and service quality
- To process payments (handled securely by Stripe — we do not store payment card details)
3. How We Store Your Data
Your analysis data and profile information are stored in Google Sheets and processed via Google Apps Script, both of which are subject to Google's privacy and security standards. We do not sell, rent, or share your personal information with third parties for marketing purposes.
4. Third-Party Services
We use the following third-party services to operate RewardIQ:
5. Data Retention
We retain your analysis data for up to 24 months to allow you to reference past recommendations. You may request deletion of your data at any time by contacting us at hello@rewardiq.co.
6. Your Rights
You have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Opt out of marketing emails at any time (unsubscribe link in every email)
7. Children's Privacy
RewardIQ is not directed at children under 13. We do not knowingly collect personal information from children.
8. Changes to This Policy
We may update this policy from time to time. We will notify registered users of material changes by email. Continued use of RewardIQ after changes constitutes acceptance of the updated policy.
9. Contact
For privacy-related questions or requests, contact us at hello@rewardiq.co or via our contact page.